The Incident Lifecycle
When monitors trigger, the incident responder verifies the outage, establishes a communications channel, and focuses on restoring service availability (lowering MTTR) rather than writing code fixes.
Blameless Post-Mortems
outages are treated as systemic failures rather than human errors. A blameless post-mortem focuses on identifying why the system allowed the mistake to happen and configuring checks to prevent future occurrences.